Teamwork and effective communication skills are two such essential for a harmonious team, as well to achieve the passenger satisfaction who would travel with your airline repeatedly. So, even if you are tired or have a bad day, you can not let it appear!
Depending on the airline you work for, you can work in first class, business or economy class, or the aircraft can be configured in one class high-density configuration, eg. If you work for a charter airline company like Ryanair, it will probably be an economy class. However, if you work for British Airways for example, there may be variants of 2, 3 or 4 different cabins, depending on the aircraft and the type of destination, eg. First, Club, Traveler or Traveler Plus.
During your training with an airline, you will learn the differences between each cabin so you will be well prepared to carry on with such duties. The most important thing to remember is in whatever class of cabin you are working; all passengers should be treated equally. Always welcome the passengers on board with sincerity and warmth, just the same manner you get treated. Passengers must feel valued for choosing your airline, as this is tantamount to repeating the custom, something you could mention on your evaluation day!
Exceptional customer service is essential to the reputation and survival of an airline. How many times have you heard people say “we had a wonderful flight because the cabin staff went the extra mile and gave us an extra meal because we missed lunch”. Or “the crew managed to sit together because we had been separated at check-in”. It is not just about serving tea and coffee with a smile, but adding a personal touch, and at the end of the day, the airline asks you to be “you”.