Teamwork and effective communication skills:
Two elements are crucial for a harmonious team and achieving passenger satisfaction: maintaining a positive demeanor, even on tough days, and ensuring repeat customers for your airline.
The class you work in as a cabin crew member depends on the airline. You could be serving in first class, business, or economy class. Some aircraft may have a high-density, single-class configuration. For instance, if you’re working for a charter airline company like Ryanair, it’s likely to be an economy class. However, airlines like British Airways may offer 2, 3, or 4 different cabins depending on the aircraft and destination type. These could include First, Club, Traveler, or Traveler Plus.
During your training with an airline, you’ll become familiar with the nuances of each cabin, preparing you to perform your duties effectively. Regardless of the cabin class you’re working in, it’s crucial to treat all passengers equally.
Greet every passenger with genuine warmth and sincerity, mirroring the treatment you receive. Making passengers feel valued for choosing your airline is key to securing repeat business. This is a point worth mentioning on your evaluation day!
Exceptional customer service:
Is essential to the reputation and survival of an airline. How many times have you heard people say “we had a wonderful flight because the cabin staff went the extra mile and gave us an extra meal because we missed lunch”. Or “the crew managed to sit together because we had been separated at check-in”. It is not just about serving tea and coffee with a smile, but adding a personal touch, and at the end of the day, the airline asks you to be “you”.