Besides training, some often companies might require a business experience. The hiring company provides some extracurricular vocational training during employment.
-Fluent English (read, written, spoken) is required as well as other languages related to customer services.
KNOW-HOW : The ground agent must comply with the following: Work permanently in contact with the customers. Adapt to the diversity of people and situations. Satisfy customer demand quickly.
COMPETENCE :The ground agent must be able to: Welcome, and guide passengers in the airport terminal. Save and proceed to specific baggage checks. Check the registration and boarding passengers. Assist passengers with the delivery of their luggage.