In addition to the need for training, some companies often require work experience. Therefore, the employing company provides on-the-job vocational training.
-On the other hand, a level of fluent English (read, written and spoken) is required, as well as other languages related to customer service.
KNOWLEDGE: The ground services agents must meets the following conditions: Work in constant contact with customers. Adapt to the diversity of people and situations. Satisfy the customer’s request quickly.
COMPETENCY: The ground Services agents must be able to: Receive and guide passengers in the airport terminal. Check-in and conduct specific baggage checks. Check-in and boarding passengers. – Assist passengers with the delivery of their luggage.