Airport services agents, or Ground services agents, what type of work they do?

The Airport Services Agent provides comprehensive passenger assistance at the airport, including efficient passenger and baggage check-in processes, seamless facilitation of connecting formalities, and upholding high-quality ground assistance standards.

Ground service agents coordinate teamwork activities. They are also responsible for the operations of a stopover.

Main activities: Announcing commercial and operational messages, handling claims for lost luggage, providing special needs for elderly and disabled passengers at the airport, ensuring that each flight assigned as part of their duties takes off on time, etc. As well the Follows up on the in-flight meal catering services besides to other special requirements and needs.


“In which conditions they contribute and work?”

Their main tasks are in airports, in direct contact with the public, providing and deploying various services at the terminal. The sedentary activity requires the permanent use of telecommunication means as well as a computer tool. They work shift hours, seven days a week on a rotational basis. Wearing a uniform is mandatory at all times while on duty.

What is includes in their training?

The position of Airport Services agents is open to individuals 20 years of age and older with special training in airport service, and an examination is a must to obtain the accredited degree in hospitality and special passenger handling.

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In addition to the need for training, some companies often require work experience. Therefore, the employing company provides on-the-job vocational training.
-On the other hand, a level of fluent English (read, written and spoken) is required, as well as other languages related to customer service.

KNOWLEDGE: The ground services agents must meets the following conditions: Work in constant contact with customers. Adapt to the diversity of people and situations. Satisfy the customer’s request quickly.

COMPETENCY: The ground Services agents must be able to: Receive and guide passengers in the airport terminal. Check-in and conduct specific baggage checks. Check-in and boarding passengers. – Assist passengers with the delivery of their luggage.

Finally, worldwide the INFOHAS Institute is among the first choices of airlines seeking to recruit new, well-trained and qualified candidates to fill vacancies for airport services agents, Cabin crew, Ground staff and hospitality employees.