HOSTS AND HOSTESSES TRAINING MOROCCO
Ground staff assist passengers prior to boarding. They check in passengers and also carry out customer service tasks such as booking tickets and helping passengers claim refunds after delays or cancellations.
As a customer service agent or ‘stewardess or ground staff’, you will be responsible for answering all passenger enquiries based on their needs regarding the services offered by an airline; as well as providing them with all the necessary information regarding your organisation. In addition, you will also be responsible for receiving any complaints, criticisms or claims by dissatisfied passengers or customers. In addition, you must use your interpersonal skills to find solutions to resolve any kind of problem or dissatisfaction.
This course combines classroom lessons with practical learning. You will acquire a thorough knowledge of the principles and operational procedures of the aviation industry and airlines. You will receive appropriate technical training, polish your personality and learn how to handle customer requests effectively. Our teachers will teach you to improve your self-presentation and communication skills.